Quality Policy

Full com­mit­ment to user-friend­ly and open state-of-the-art technology

Quality Is Our First Priority

iGrid T&D joins a mul­ti­dis­ci­pli­nary team of pro­fes­sion­al experts with wide knowl­edge of Sub­sta­tion Automa­tion and Grid con­trol, focused on real-time solu­tions and com­mu­ni­ca­tion pro­to­col inte­gra­tion. For this rea­son, our main focus are RTUs, pro­to­col gateways/converters and the SCADA software.

Our prod­ucts are being used world­wide, from Chile to Indone­sia, thanks to their capa­bil­i­ty to com­mu­ni­cate with any kind of meter, pro­tec­tion relay, BCU, PLC, or con­trol cen­ter, using pro­to­cols like IEC60870‑5–101 and IEC60870‑5–104 or DNP3.0, as well as IEC60870‑5–102, IEC60870‑5–103, DLMS, Profibus, Pro­come and IEC61850.

Spe­cial atten­tion is paid to IEC61850, the most promis­ing stan­dard which is fast grow­ing nowa­days in regions like Asia. With IEC61850, our solu­tions can be used as either data clients, or data servers, or both simul­ta­ne­ous­ly, capa­ble of col­lect­ing data from pro­tec­tion relays and map­ping exist­ing devices onto log­i­cal nodes.

We share our knowl­edge among our entire team and net­work of part­ners, draw­ing upon the exper­tise and cre­ativ­i­ty nec­es­sary to address the chal­lenges of ener­gy control.

The com­pa­ny lead­ers aim to endorse a vision based on con­tin­u­ous improve­ment. The goal is to sat­is­fy the needs of all our clients, as well as of any stake­hold­er that may be involved with or affect­ed by us. 

Our val­ues are intend­ed to estab­lish sol­id eth­ic prin­ci­ples which serve as a base for our cor­po­rate cul­ture and guide our busi­ness practices.

In order to encour­age activ­i­ties that con­tribute to the improve­ment of our prod­uct qual­i­ty and in turn guar­an­tee the full sat­is­fac­tion of our cus­tomers and stake­hold­ers, at iGrid T&D we man­i­fest QUALITY prac­tic­ing the fol­low­ing principles:

  • We seek, at all times, to work with the required flex­i­bil­i­ty, adapt­abil­i­ty and close­ness to sat­is­fy our customers.
  • We are on a con­stant search for the best tech­nolo­gies avail­able in the mar­ket, while estab­lish­ing a con­tin­u­ous main­te­nance plan for our resources and means to guar­an­tee a ser­vice of max­i­mum quality.
  • We grow with our clients. Our dri­ve is linked to our best asset at all times: the expe­ri­ence we get through our clients
  • Meet­ing the require­ments, both those demand­ed by our client and those fixed by law, as is proven by cor­re­spond­ing admin­is­tra­tive per­mis­sions and those not explic­it­ly estab­lished but intrin­sic to our activity.
  • Oper­ate with qual­i­ty indi­ca­tors that help us mea­sure the ful­fill­ment of the objec­tives set in our processes.

The main goals of iGrid T&D are:

  • Sup­ply of high qual­i­ty prod­ucts by meet­ing both our clien­t’s and legal requirements.
  • Reach and main­tain high qual­i­ty ser­vices that increase our prestige.
  • Seek for improve­ment in any work­ing process.

We want to empha­size that the par­tic­i­pa­tion of all our employ­ees, the effort and dai­ly work of any of our com­pa­ny’s sec­tions, is essen­tial to achieve the com­plete sat­is­fac­tion of our cus­tomer and to improve day by day.

With this writ­ing our man­age­ment wants to share our con­vic­tion that the com­mit­ment to true high qual­i­ty is a crit­i­cal fac­tor for the sur­vival and growth of the com­pa­ny and shall be adopt­ed by all parts of the company.