Quality Policy

Quality Is Our First Priority

iGrid T&D has a mul­ti­dis­ci­pli­nary team of pro­fes­sion­al experts with exten­sive knowl­edge of sub­sta­tion automa­tion and grid con­trol, spe­cial­ized in real-time solu­tions and inte­gra­tion of com­mu­ni­ca­tions pro­to­cols. Our main focus is on RTUs, pro­to­col con­vert­ers and SCADA software.

Our prod­ucts are used all over the world, from Chile to Indone­sia, thanks to their abil­i­ty to com­mu­ni­cate with any type of meter, pro­tec­tion relay, BCU, PLC or con­trol cen­ter. We sup­port pro­to­cols such as IEC60870‑5–101, IEC60870‑5–104 or DNP 3.0, as well as IEC60870‑5–102, IEC62056-21, DLMS, IEC60870‑5–103, Profibus, Pro­come and IEC61850. We pay spe­cial atten­tion to the IEC61850 pro­to­col, which is wide­ly adopt­ed across Asia. Our solu­tions can be deployed in all types of instal­la­tions, either as clients, data servers, or both. They can be con­fig­ured for mul­ti­ple tasks, from col­lect­ing data from pro­tec­tion relays to map­ping infor­ma­tion from exist­ing devices onto log­i­cal nodes.

We share our exper­tise among the entire team and with our net­work of dis­trib­u­tors, lever­ag­ing the expe­ri­ence and cre­ativ­i­ty need­ed to meet the chal­lenges of elec­tri­cal ener­gy control.

iGrid T&D Man­age­ment aims to pro­vide the com­pa­ny with a vision based on con­tin­u­ous improve­ment. This aligns with our objec­tive of sat­is­fy­ing the needs of our cus­tomers, as well as those of inter­est­ed par­ties on which we have the capac­i­ty to act and/or influ­ence. We are firm­ly com­mit­ted to devel­op­ing our busi­ness by pri­or­i­tiz­ing qual­i­ty, safe­ty and respect for the envi­ron­ment. For this rea­son, we have imple­ment­ed an inte­grat­ed man­age­ment sys­tem based on ISO 9001, ISO 27001 and ISO 45001.

Our val­ues estab­lish the eth­i­cal prin­ci­ples that shape our cor­po­rate cul­ture, enabling us to define our own behav­ioral guidelines.

In order to pro­mote ini­tia­tives that con­tribute to the improve­ment of prod­uct qual­i­ty, ensur­ing the sat­is­fac­tion of our cus­tomers and stake­hold­ers, as well as improv­ing the Health and Safe­ty of our employ­ees, iGrid T&D is based on the fol­low­ing principles:

• We are always look­ing for ways of work­ing with suf­fi­cient flex­i­bil­i­ty, adapt­abil­i­ty and close­ness to sat­is­fy our customers.
• We are con­tin­u­ous­ly search­ing for the best tech­nolo­gies avail­able in the mar­ket, as well as estab­lish­ing a con­tin­u­ous main­te­nance plan of resources and means to guar­an­tee the high­est qual­i­ty service.
• We grow with our cus­tomers. Our enthu­si­asm is always linked to our great­est asset, the expe­ri­ence that our cus­tomers give us.
• Com­ply with both cus­tomer and legal require­ments. This is evi­denced by the cor­re­spond­ing admin­is­tra­tive per­mits and those not estab­lished but intrin­sic to our activity.
• Estab­lish qual­i­ty indi­ca­tors that allow us to mea­sure com­pli­ance with the require­ments and objec­tives set in our processes.
• Peri­od­ic mon­i­tor­ing and fol­low-up of our sup­pli­ers regard­ing com­pli­ance with qual­i­ty, infor­ma­tion secu­ri­ty, and occu­pa­tion­al health and safe­ty criteria.
• Encour­age and pro­mote com­pre­hen­sive pre­ven­tion, through active pro­tec­tion of work­ers’ health and safety.
• Focus efforts on elim­i­nat­ing haz­ards and reduc­ing occu­pa­tion­al safe­ty and health risks.
• All our employ­ees must con­sid­er Health and Safe­ty at Work as a pri­or­i­ty responsibility.
• Involve sup­pli­ers, cus­tomers and oth­er stake­hold­ers in rais­ing aware­ness of the need to pre­serve and care for the envi­ron­ment, as well as the haz­ards and risks asso­ci­at­ed with it.
• Pre­serve the con­fi­den­tial­i­ty of our clients’ infor­ma­tion, pre­vent­ing its dis­clo­sure and unau­tho­rized access.
• Main­tain the integri­ty of our clients’ infor­ma­tion, ensur­ing its accu­ra­cy and pre­vent­ing its deterioration.
• Ensure the avail­abil­i­ty of our clients’ infor­ma­tion, across all for­mats and when­ev­er it is needed.

iGrid T&D, assumes as goals:

• The QUALITY of the prod­ucts we sup­ply, meet­ing both cus­tomer and legal requirements.
• To achieve and main­tain a high-lev­el ser­vice that results in an increase in our prestige.
• To always work towards con­tin­u­ous improve­ment.
• Encour­age con­sul­ta­tion and par­tic­i­pa­tion of work­ers in deci­sion-mak­ing on pro­posed mea­sures and changes to OSH per­for­mance at all levels.
• Ensur­ing opti­mal work­ing con­di­tions by assess­ing the risks that may occur in the process­es. In this way, haz­ards and assessed risks are elim­i­nat­ed as far as possible.
• Estab­lish annu­al objec­tives regard­ing the dif­fer­ent man­age­ment sys­tems implemented.
• Con­duct train­ing and aware­ness activ­i­ties on Infor­ma­tion Secu­ri­ty process­es for all personnel.
• Devel­op a process for the analy­sis, man­age­ment, and treat­ment of risk regard­ing infor­ma­tion assets.
• Estab­lish employ­ee respon­si­bil­i­ty for report­ing secu­ri­ty breach­es and com­ply­ing with the poli­cies and pro­ce­dures inher­ent to the Infor­ma­tion Secu­ri­ty Man­age­ment System.

It should be not­ed that the par­tic­i­pa­tion of all our employ­ees, the effort and dai­ly work of any com­po­nent of our com­pa­ny, is nec­es­sary and essen­tial to achieve cus­tomer sat­is­fac­tion and improve day by day.
This pol­i­cy pro­vides a frame­work for set­ting the objec­tives of the IMS.

The Man­age­ment of iGrid T&D wants to extend to the inter­est­ed par­ties, through this doc­u­ment, its con­vic­tion that qual­i­ty, the envi­ron­ment and the safe­ty, health and well-being of our work­ers is a pri­or­i­ty as well as Infor­ma­tion Secu­ri­ty. This is a key fac­tor in the sur­vival and improve­ment of the Com­pa­ny and must be assumed, with respon­si­bil­i­ty, by all its components.

Man­age­ment